Question 1

How long does delivery take to the UK?

Accepted Answer

We typically deliver within 7 to 15 business days after your order is processed.

Question 2

Do you ship outside the UK?

Accepted Answer

Currently, Vownd ships only to addresses within the United Kingdom. We're looking to expand in the future – stay tuned!

Question 3

How much does shipping cost?

Accepted Answer

We offer free standard shipping on all orders over £40. For orders under £40, a flat shipping fee of £3.99 applies.

Question 4

What if my item arrives damaged or defective?

Accepted Answer

We're truly sorry if that happens. Please contact our support team at support@vownd.com within 48 hours of delivery with photos of the issue. We'll arrange a free replacement or full refund as quickly as possible.

Question 5

Are your products true to UK sizing?

Accepted Answer

Yes, all our activewear is designed with UK women's body shapes and measurements in mind. However, because we work with multiple suppliers, please always check the specific size chart on each product page.

Question 6

Can I change or cancel my order after placing it?

Accepted Answer

We process orders quickly to get them to you faster. If you need to change or cancel, please contact us within 2 hours of placing the order. After that, the order may already be sent to our supplier and cannot be modified.

Question 7

Is Vownd a sustainable or ethical brand?

Accepted Answer

We care about our planet. We carefully select suppliers who follow ethical manufacturing practices. We are also working towards using more eco-friendly packaging and reducing waste. Every small step counts.

FAQ

Frequently asked questions